We’ve all been there, happily using our computers when–BAM!–the machine seemingly gets a mind of its own and stops functioning. For the average user, computer these occasional computer outages or malfunctions are frustrating, time-consuming, and sometimes expensive, but what about when they happen to a business’s entire computer system?
This evening numerous Starbucks store managers found out just how frustrating those outages can be.
The following statement was issued on the Starbucks website:
“We are aware of the point of sale register outage at company-operated Starbucks stores in the U.S. and Canada. We are actively working to resolve the outage. Our stores that have not already closed for the evening are closing early . The outage was caused by a failure during a daily system refresh. We apologize to our customers for any inconvenience or confusion and will update this statement once systems are back online. This outage also affects our Evolution Fresh and Teavana Tea Bar stores.”
CNBC reports the massive outage caused many stores to give drinks away free of charge and then close up early for the evening.
Hopefully, this was not a cyber attack and Starbucks will be back to their normal caffeinated selves by morning because goodness knows we Americans get awfully cranky without our daily cup o’Joe!